Payment

At Foot Locker Australia, we accept several types of payment.

In-store:

• All major credit and debit cards
  • Includes Visa, MasterCard, AMEX, China Union Pay, and JCB
• Afterpay
• Zip Pay
• Alipay
• WeChat Pay
• Apple/ Google Pay
• Gift cards - see article here
• NSW Voucher (Only accepted in Foot Locker stores in New South Wales)

Online:

• All major credit and debit cards
  • Includes Visa and MasterCard only
• Afterpay
• Paypal

As of 10 February 2023, our stores in New South Wales will be accepting the NSW Voucher as a form of payment.

To redeem your voucher, simply inform our friendly Stripers during checkout.

We will accept the voucher in 3 different forms;

1. Present your voucher using your mobile phone
2. Present the voucher in printed form
3. Provide the QR code or  alphanumeric voucher code

Please note that no returns will be allowed for purchases made using the NSW vouchers.

NSW Vouchers are non-exchangeable for cash, gift cards, or credit note. However, exchange for a different size, colourway or product is allowed. Our Exchange Policy still applies.

NSW Voucher Terms & Conditions applies.

What is Afterpay and how does it work?

Pay in 4 interest-free installments. Budget your spending. Earn rewards when you shop. Discover thousands of brands and millions of products, online and in-store. 

Apply for Afterpay at https://www.afterpay.com/en-AU

To apply for an Afterpay account, you will need to:

• Have an Australian Visa or Mastercard credit or debit card. Aferpay does not accept any prepaid cards
• Be over 18 years of age
• An Australian residential address
• An Australian billing and delivery address

For more information about Afterpay, visit the FAQs on their website.

Can I pay using Afterpay?

Yes! Afterpay is available both for in-store and online purchases.

For online orders, simply select Afterpay as your payment method at the checkout page.

Can I exchange my Afterpay purchase?

For purchases where Afterpay was the original payment method, exchanges are not available. You may instead choose to return your purchase and place a new order online or make a new purchase in-store.

Can I return my Afterpay purchase?

Yes, you may return your Afterpay purchase as long as it meets our Return Policy. The return conditions are as follows:

• Be returned within 28 days of your purchase date (in-store purchase)/ date of delivery (online orders)
• Be in its original condition
• Be unused
• Have all its original tags attached
• Be in its original packaging in the condition you received it in

No returns are allowed on products won in the raffle.

For In-Store Purchases

For in-store purchases where Afterpay was the original payment method, simply bring the item(s) you wish to return to any Foot Locker store. Just be sure to bring along your original receipt and the item you wish to return in its original condition, unused, with all tags and original packaging included. You will receive a cash refund for your returns.

For Online Purchases

For online orders where Afterpay was the original payment method, item(s) that you wish to return must be sent back to the Foot Locker warehouse for the refund to be processed. Refunds cannot be processed in-store for online orders.

Learn more about how to return your online order here.

I need help with Afterpay

Please contact Afterpay customer service here.
Monday – Friday 8 am to 7.30pm and Saturday 9 am to 5 pm (AEST) or sending an email here.

Can I pay using Paypal?

Paypal is a payment option that we accept on https://www.footlocker.com.au/. Is it however not available for in-store purchases.

Can I exchange my Paypal purchase?

For purchases where Paypal was the original payment method, exchanges are not available. You may instead choose to return your purchase and place a new order online or make a new purchase in-store.

Can I return my Paypal purchase?

Yes, you may return your purchase as long as it meets our Return Policy. The return conditions are as follows:

• Be returned within 28 days of your delivery date
• Be in its original condition
• Be unused
• Have all its original tags attached
• Be in its original packaging in the condition you received it in

No returns are allowed on products won in the raffle.

For online orders where Paypal was the original payment method, item(s) that you wish to return must be sent back to the Foot Locker warehouse for the refund to be processed. Refunds cannot be processed in-store for online orders.

Learn more about how to return your online order here.

What is PayPal Pay in 4 and how does it work?

PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments using your PayPal account.

Steps

1. Simply choose PayPal at checkout, then tap "Pay Later" before selecting "Pay in 4".
2. Get a decision in seconds and make your first payment to complete the purchase.
3. Make the remaining 3 payments, once every two weeks, in the PayPal app or online.

To make a purchase using PayPal Pay in 4, you will need:

• To be an Australian resident
• Have a PayPal account in good standing or open a PayPal account to apply

For more information about PayPal Pay in 4, visit the FAQs on their website.

Read PayPal Pay in 4 terms and conditions here.

What is Zip and how does it work?

Zip gives you the freedom and flexibility to get what you want now, and pay later. Zip's flexible repayments puts you in control by letting you pay later at your own pace, giving you the flexibility to set your repayment schedule to suit your lifestyle – choose weekly, fortnightly, or monthly.

Apply for a Zip Pay or Zip Money account at zip.co/apply

To make payment using Zip, you will need to:

• Be aged 18 years or older
• Be an Australian Citizen or Permanent Resident
• Have a verified Facebook, Paypal, or LinkedIn account in your own name
• Have your own valid and verifiable email address and mobile number
• Have a clean and well-established credit history

For more information about Zip Pay or Zip Money, visit the FAQs on their website.

Can I pay using Zip?

At the moment, we are only accepting Zip payments in-store. We are working on making Zip available online soon!

Can I exchange my Zip purchase?

You will be able to either exchange the items, receive a gift card for the same value, or a refund to the original mode of payment. 

Please note that exchange can only be done once. We will not accept exchanged items to be exchanged again.  Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.

Can I return my Zip purchase?

Yes, you may return your Zip purchase as long as it meets our Return Policy. The return conditions are as follows:

• Be returned within 28 days of your purchase date
• Be in its original condition
• Be unused
• Have all its original tags attached
• Be in its original packaging in the condition you received it in

No returns are allowed on products won in the raffle.

For in-store purchases where Zip was the original payment method, simply bring the item(s) you wish to return to any Foot Locker store. Just be sure to bring along your original receipt and the item you wish to return in its original condition, unused, with all tags and original packaging included. You will receive a cash refund for your returns.

At Foot Locker Australia we assure you that you can shop safely with us online. Your order will always be processed through a secure server (signified by the security symbol at the bottom of your browser, as well as the "https" web address).

When paying by credit or debit card, you will always be asked to enter your CVV code at checkout, for extra protection – this can be found either on the front or back of your card.

For our mutual security, Foot Locker Australia reserves the right to hold credit and debit card orders for verification.

For your protection, we require an additional set of numbers known as a  credit card security code. This is an extra safeguard for credit card purchases.

Depending on the credit card type, it's the 3- or 4- digit number printed on the back or the front of your credit card.

When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds.

These funds have not been deducted but are being held within your account to ensure the order can be processed.

This hold typically lasts from 3 - 7 calendar days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.

If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.

Upon placing an order on www.footlocker.com.au, a temporary authorisation hold will be placed on your card. This step is taken to validate the authenticity of your chosen payment method for the intended purchase. It's important to note that this initial hold does not indicate the actual receipt of payment for your order at this stage.

Only once we ship out your order and send you the Shipping Confirmation email will we then receive your payment. Your Shipping Confirmation email will serve as a Tax Invoice for your online purchase.

We understand how annoying this can be!

As part of our security measures, our system automatically rejects payments if the inserted details don’t match the correct ones. Always be sure to double-check:

• The billing and payment information that you enter
• If there are sufficient funds in your account
• Whether you have to enter the 3-digit CVV code (if paying my debit or credit card)

If the transaction keeps getting declined, we recommend contacting your bank about the issue or trying a different payment method.

If you have a promotional code for the Foot Locker Australia online store enter the code at checkout in the “Add Promo Code” field. The discount will be automatically applied to the order total.

Promotional codes cannot be combined, are case sensitive, have an expiry date, and exclusions may apply. We invite you to read any terms and conditions related to the discount, for better awareness!

If for any reason the order is cancelled, we will release the pre-authorisation hold for the order. If the order is partially cancelled, we will only charge you for the item(s) that aren't cancelled from the order.

Once an order has been placed we are unable to modify it in any way. If you are facing issues applying the promotional code, please contact us via our chatbot for further assistance.

In our efforts to be more environmentally friendly, we are introducing e-receipts for in-store purchases!

Simply let our stripers know your preference during checkout and they are able to send you an e-receipt to your email address. E-receipt will reach your email within minutes after processing, so it is advisable to leave the store only after you have received it.

Please be reminded to make sure you have keyed in your email address correctly during checkout so that you will be able to receive your receipt. We strongly encourage receipts to be kept in the event of returns/exchanges.