Size does not fit as expected? No problem!
Just be mindful that the item(s) you are returning for an exchange has to be:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.
No exchanges are allowed on YEEZY products and products won in the raffle.
No exchanges are available for Afterpay online and in-store purchases, more information here.
No exchanges are available for Paypal online and in-store purchases, more information here.
No exchanges are available for ZipPay in-store purchases.
I want to exchange my in-store purchase
You have 28 days from the date of purchase to exchange items bought in-store. Simply head down to one of our stores with the item you'd like to exchange and printed original receipt. Our friendly Stripers will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.
I want to exchange my online purchase
You have 28 days from the delivery date to exchange items bought online. Simply head down to one of our stores with the item you'd like to exchange and printed original receipt. Our friendly Stripers will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.
In any case you don't wish to visit our stores for an exchange, you may choose to place a new order and send the unwanted item(s) back following our Return Policy. We will then issue a refund for your first order. Please remember that if you send the item back, it will be automatically processed as a return and this will be assessed for the refund process.
PLEASE NOTE: Currently, for online purchases, exchanges cannot be done via our warehouse. If you wish to exchange an item bought online, do head to any of your local Foot Locker stores for an exchange.