We are very sorry to hear that we had to cancel your order! We try to fulfil every single order we receive, but on rare occasions, we may be unable do so. In that case, we inform you as soon as possible via email, and we always include the reason for the cancellation. We also trigger your refund at the same time we send out the email update.
Articles in this section
- I cannot check out. The message says “Checkout technical error”. Help!
- I did not receive an order confirmation email, was my order successful?
- My order has been cancelled after my payment was taken. Why?
- I accidentally ordered from the US website. What now?
- Can I send an order as a gift?
- Are the prices the same online as in store?
- Why can't I add a product to the cart?
- How to place an order
- How can I cancel my order?
- Can I add items or make changes to my order?