If you realise that an item is missing after the delivery, please contact our Customer Care team immediately (in any case within 2 days following the delivery).
We may have missed the item from fulfilment in the first place but need to verify this, which may take some time, so we ask you to be patient during this time. If this is the case will do our best to get the item out to you or refund you.
If the item was sent, our team will start an investigation with Australia Post which may take some time so we ask you to be patient during this time.
Since we might ask you for photos of the outer box/satchel, please do not throw it away. If it is confirmed that the item was lost in transit, we will of course refund you for the missing product(s).
Note: We generally advise you to refuse the delivery if the outer box/satchel seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us, and we will refund you for the item(s).