If you have not received your online order after 10 working days from the date of the “Your order has been sent” email, we will need to investigate the whereabouts of your order.
We may need to lodge an investigation with Australia Post regarding the delivery of the item. The investigation with Australia Post will take 5 working days to be completed so we seek your patience during this time.
Of course if it’s confirmed that your order was lost in transit, we will refund you in full.
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