Please check with your neighbours to see if one of them received the package for you. If you can’t find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you.
We may need further details off Australia Post regarding the delivery of the item which may take some time to obtain so we ask you to be patient during this time.
In some circumstances you may be asked to complete a goods not received declaration form and return this to us via email.
Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.