How to resolve your enquiries
There are different ways to reach out to us:
1. Search from our Frequently Asked Questions Articles.
2. Talk to our chatbot.
Most issues can be solved using our chatbot, such as:
- Check the status of your order
- Check on an order issue
- Getting your tracking number
- How to return an item
- Account issues
3. Email us via our online form for more specialized/ specific cases.
4. Call us at +61 7 4243 4655 for urgent enquries.
To track your delivery
Your delivery status can be found via the Track and Trace link in your most recent delivery notification email. Our delivery partner, Australia Post is currently experiencing delays due to the pandemic. For more information, please click here.
More frequently asked questions
Click the links below to browse FAQs on each topic.
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