How to resolve your enquiries
There are different way to reach out to us like:
1. Search from our Frequently Asked Questions Articles
2. Chat with us through the here
Most issues can be solved using our chat bot like:
- Check the status of your order
- Check on order issue
- Get your tracking number
- How to return an item
- Account issues
3. Email us via our online form for more specialized/ specific cases
4. Call us at 1800 941 107 for urgent enquries
To track your delivery
Your delivery status can be found via the Track and Trace link in your most recent delivery notification email. Our delivery partner, Australia Post is currently experiencing delays due to the pandemic. For more information, please click here.
More frequently asked questions
Click the links below to browse FAQs on each topic.
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