Frequently Asked Questions
COVID19 Updates
Releases
- Why can’t I add a product to the cart?
- My order was cancelled for stock issues, but my size is still available!
- Does the website show your stock in real time?
- Why was my order cancelled?
- What time does a release product become available online?
- I cannot check out. The message says “Checkout technical error”. Help.
Delivery and Order Tracking
- Delivery Information
- How can I track my order?
- What countries do you deliver to?
- Do you offer express or next day delivery?
- When will you dispatch my order?
- I didn't receive my tracking number. Can you help?
Return and Refunds
Payment
- How can I pay?
- Web Security
- How can I use my promotional code?
- How will I know that you received my payment?
- I’ve already placed my order, but couldn’t apply my promotional code. Can you do it for me?
- Can I buy / use a Foot Locker gift card online?
Using Afterpay
Account and Order Details
- Creating an account
- I didn't receive an activation link for my account. Can you help?
- I made a typo in my email address. How can I access my account?
- How do I delete my account?
- My account has been deactivated but I did not do this. How can I reactivate? / My account log on details are not working. Help!
- Is an online account different from The Locker membership?
Online Shopping
- I cannot check out. The message says “Checkout technical error”. Help!
- I did not receive an order confirmation email, was my order successful?
- My order has been cancelled after my payment was taken. Why?
- I accidentally ordered from the US website. What now?
- Can I send an order as a gift?
- Are the prices the same online as in store?
In Store Experience and Locate Orders
- Can you tell me if my local Foot Locker store has the product I want?
- What is the Foot Locker Locate service?
- My Locate order has been returned to sender. What now?
- I think my Locate order has been lost in transit. What now?
- I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order.
- An item is missing from my Locate parcel. How can you help?
Gift Cards
- Is it possible to return or refund a gift card?
- Can I use my gift card online?
- Do gift cards have an expiration date?
- What if my gift card is lost, stolen or damaged?
- How can I check the balance of a gift card?
- Can I use a gift card purchased from an international Foot Locker store in Australia?
