Frequently Asked Questions (AU)
FAQ for Foot Locker Australia
COVID19 Updates
Shipping & Delivery
- Shipping Information
- How can I track my order?
- What countries do you deliver to?
- Do you offer express or next day delivery?
- When will you dispatch my order?
- I didn't receive my tracking number. Can you help?
Exchanges, Returns & Refunds
- How do I return my online order?
- Refunds
- Exchanges
- I believe I have a faulty item. What now?
- What happens if my return is not accepted?
- What is your return policy for unworn merchandise bought in store?
Payment
- How can I pay?
- Web Security
- How can I use my promotional code?
- How will I know that you received my payment?
- I’ve already placed my order, but couldn’t apply my promotional code. Can you do it for me?
- My payment keeps getting declined!
Paypal
Afterpay
Zip
Online Orders
- Are the prices the same online as in store?
- Can I add items or make changes to my order?
- Can I place my order over the phone or through email?
- Does the website show your stock in real time?
- How can I cancel my order?
- How to place an order
Locate Service
- What is the Foot Locker Locate service?
- My Locate order has been returned to sender. What now?
- I think my Locate order has been lost in transit. What now?
- I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order.
- An item is missing from my Locate parcel. How can you help?
- My Locate delivery is late!
Raffle
- What is EQL?
- How to enter a raffle?
- Am I charged for entering the raffle?
- Why do I have to verify my card via my bank?
- Can I withdraw from the raffle if I change my mind?
- Can I enter a raffle for the same product multiple times?
Foot Locker Stores
Product Information
- When are you getting new stock of a specific product?
- What can I do if my size is not available?
- I saw a product on the website but now it’s gone. Help.
- Can I pre-order an item if it hasn’t been released yet?
- The product I received looks different from the image on the website!
- Do you sell limited release products online?
Gift Guide
- Can I buy / use a Foot Locker gift card online?
- Can I send an order as a gift?
- Is it possible to return or refund a gift card?
- Can I use my gift card online?
- Do Foot Locker gift cards expire?
- What if my gift card is lost, stolen or damaged?
My Foot Locker Account
- Creating an account
- I didn't receive an activation link for my account. Can you help?
- I made a typo in my email address. How can I access my account?
- How do I delete my account?
- My account has been deactivated but I did not do this. How can I reactivate? / My account login details are not working. Help!
