In-Store Experience and Locate Orders
Questions and answers related to our Foot Locker stores, and our Locate service
- Can you tell me if my local Foot Locker store has the product I want?
- Locate
- My Locate order has been returned to sender. What now?
- I think my Locate order has been lost in transit. What now?
- I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order! What now?
- An item is missing from my Locate parcel. How can you help?
- My Locate delivery is late!
- The tracking says my Locate order was delivered but I never received it!
- What should I do if my Locate order arrives damaged?
- Can I layby in stores?
- I believe I have a faulty item. What now?
- What is your return policy for unworn merchandise bought in store?
- Can I return an item that was purchased in the US/Europe/Eastbay?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I send it back to the store?
- Can I return an item in a Foot Locker store if it was purchased online on www.footlocker.com.au?
- I lost my receipt. Can I still return products?
- Complaints