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  1. Foot Locker Australia
  2. Frequently Asked Questions
  3. In Store Experience and Locate Orders

In Store Experience and Locate Orders

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Questions and answers related to Foot Locker Australia stores, and our Locate service.

  • Can you tell me if my local Foot Locker store has the product I want?
  • What is the Foot Locker Locate service?
  • My Locate order has been returned to sender. What now?
  • I think my Locate order has been lost in transit. What now?
  • I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order.
  • An item is missing from my Locate parcel. How can you help?
  • My Locate delivery is late!
  • The tracking says my Locate order was delivered but I never received it!
  • What should I do if my Locate order arrives damaged?
  • Can I layby in stores?
  • I believe I have a faulty item. What now?
  • What is your return policy for unworn merchandise bought in store?
  • Can I return an item that was purchased in the US/Europe/Eastbay/Asia?
  • I purchased something in one of your Foot Locker stores and would like to return it. Can I send it back to the store?
  • Can I return an item in a Foot Locker store if it was purchased online on www.footlocker.com.au?
  • I lost my receipt. Can I still return products?
  • Complaints
  • Tell us about your in-store experience and receive a discount!
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