How can I pay?
At Foot Locker New Zealand, we accept several types of payment.
- All major credit and debit cards
- Includes Visa, MasterCard, AMEX, China Union Pay, Discover, and JCB
- Zip Pay
- WeChat Pay
- Gift cards - see article here
- All major credit and debit cards
- Includes Visa and MasterCard only
What is Afterpay and how does it work?
Pay in 4 interest-free installments. Budget your spending. Earn rewards when you shop. Discover thousands of brands and millions of products, online and in-store.
Apply for Afterpay at https://www.afterpay.com/en-NZ
To apply for an Afterpay account, you will need to:
- Have an New Zealand Visa or Mastercard credit or debit card. Aferpay does not accept any prepaid cards
- Be over 18 years of age
- A New Zealand residential address
- A New Zealand billing and delivery address
For more information about Afterpay, visit the FAQs on their website.
Can I pay using Afterpay?
Yes! Afterpay is available both for in-store and online purchases.
For online orders, simply select Afterpay as your payment method at the checkout page.
Can I exchange my Afterpay purchase?
For purchases where Afterpay was the original payment method, exchanges are not available. You may instead choose to return your purchase and place a new order online or make a new purchase in-store.
Can I return my Afterpay purchase?
Yes, you may return your Afterpay purchase as long as it meets our Return Policy. The return conditions are as follows:
- Be returned within 28 days of your purchase date (in-store purchase)/ date of delivery (online orders)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
No returns are allowed on products won in the raffle.
For In-Store Purchases
For in-store purchases where Afterpay was the original payment method, simply bring the item(s) you wish to return to any Foot Locker store. Just be sure to bring along your original receipt and the item you wish to return in its original condition, unused, with all tags and original packaging included. You will receive a cash refund for your returns.
For Online Purchases
For online orders where Afterpay was the original payment method, item(s) that you wish to return must be sent back to the Foot Locker warehouse for the refund to be processed. Refunds cannot be processed in-store for online orders.
Learn more about how to return your online order here.
I need help with Afterpay
At Foot Locker New Zealand we assure you that you can shop safely with us online. Your order will always be processed through a secure server (signified by the security symbol at the bottom of your browser, as well as the "https" web address).
When paying by credit or debit card, you will always be asked to enter your CVV code at checkout, for extra protection – this can be found either on the front or back of your card.
For our mutual security, Foot Locker New Zealand reserves the right to hold credit and debit card orders for verification.
What is a Credit Card Security Code (CVV)?
For your protection, we require an additional set of numbers known as a credit card security code. This is an extra safeguard for credit card purchases.
Depending on the credit card type, it's the 3- or 4- digit number printed on the back or the front of your credit card.
Why are multiple charges appearing on my debit/ credit account?
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds.
These funds have not been deducted but are being held within your account to ensure the order can be processed.
This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.
If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.
How will I know that you received my payment?
Upon placing an order on www.footlocker.co.nz, a temporary authorisation hold will be placed on your card. This step is taken to validate the authenticity of your chosen payment method for the intended purchase. It's important to note that this initial hold does not indicate the actual receipt of payment for your order at this stage.
Only once we ship out your order and send you the Shipping Confirmation email will we then receive your payment. Your Shipping Confirmation email will serve as a Tax Invoice for your online purchase.
My payment keeps getting declined!
We understand how annoying this can be!
As part of our security measures, our system automatically rejects payments if the inserted details don’t match the correct ones. Always be sure to double-check:
- The billing and payment information that you enter
- If there are sufficient funds in your account
- Whether you have to enter the 3-digit CVV code (if paying my debit or credit card)
If the transaction keeps getting declined, we recommend contacting your bank about the issue or trying a different payment method.
How can I use my promotional code?
If you have a promotional code for the Foot Locker New Zealand online store enter the code at checkout in the “Add Promo Code” field. The discount will be automatically applied to the order total.
Promotional codes cannot be combined, are case sensitive, have an expiry date and exclusions may apply. We invite you to read any terms and conditions related to the discount, for better awareness!
If for any reason the order is cancelled, we will release the pre-authorisation hold for the order. If the order is partially cancelled, we will only charge you for the item(s) that aren't cancelled from the order.
I already placed my order, but couldn't apply my promotional code
Once an order has been placed we are unable to modify it in any way. If you are facing issues applying the promotional code, please contact us via our chatbot for further assistance.
Go Paperless with E-Receipts!
In our efforts to be more environmentally friendly, we are introducing e-receipts for in-store purchases!
Simply let our stripers know your preference during checkout and they are able to send you an e-receipt to your email address. E-receipt will reach your email within minutes after processing, so it is advisable to leave the store only after you have received it.
Please be reminded to make sure you have keyed in your email address correctly during checkout so that you will be able to receive your receipt. We strongly encourage receipts to be kept in the event of returns/exchanges.