Argh, we understand that’s scary! Please check with your neighbors to see if one of them received the package for you. If you can’t find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you.
We may need further details off New Zealand Post regarding the delivery of the item which may take some time to obtain, so we ask you to be patient during this time.
Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.