We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the parcel is in transit.
If you see that the outer satchel / box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to the store and you will be refunded (upon the store confirming they have the parcel)
If you notice that the contents are damaged or faulty after you already accepted the delivery, please return them by filling out the return form and using the return label. You can also contact our Customer Service for advice (in any case within 2 days following the delivery).
Email us at firstname.lastname@example.org with all your relevant details or call us on +64 9 887 9730.