Complaints

We strive to offer excellent service both online and offline. If your experience with us hasn’t been up to the quality we are committed to, please let us know. We would love if you take the time to contact our Customer Service Team and tell us about your experience. 

When submitting your complaint to us, please include the following: 

• Name
• Email address or phone number
• Any relevant reference numbers
• A clear description of your complaint
• Any documentary evidence to support your complaint
• What outcome you require

Our Customer Service Team will ensure your feedback is then escalated to the relevant store contact, or the website team.