We may be able to make minor address amendments if you contact Customer Service immediately after your order has been placed. Note we will not make full address changes due to security reasons.
Due to NZ Post policy, the option to redirect delivery to another address will only be available on your NZPost account after the first attempted delivery. If your item is already fulfilled and in transit, you may contact NZ Post Customer Service team at 0800 501 501 and they will be able to assist you.
If there is no change of delivery address made and NZ Post has attempted to deliver your parcel twice, it will be returned to the warehouse. Once Foot Locker has received your parcel, a refund will be processed within 3 to 10 business days.
We advise you to check and update the delivery details in your Foot Locker account to avoid any future issues. If you wish to checkout as a guest, we advise you check all details thoroughly before proceeding to payment to avoid any future issues.