Thank you for shopping online with Foot Locker.
Please be aware that for our mutual safety, our Customer Service team are unable to place orders for you either by phone or email.
When contacting us, please have your Order Number, Email, Address and Mobile number to hand. This will help speed things along once connected.
How to resolve your enquiries
There are different ways to reach out to us.
1. Search from our Frequently Asked Questions Articles.
2. Talk to our chatbot.
Most issues can be solved using our chatbot, such as:
- Check the status of your order
- Check on an order issue
- Getting your tracking number
- How to return an item
- Account issues
3. Email us via our online form for more specialized/ specific cases. For instance:
- manufacturing fault
- when tracking says your order was delivered but you didn't receive it
- when you have a complaint
4. Call us at +64 9 887 9730.
To learn more about Foot Locker Asia Pacific’s use of personal information, please read our Website Terms and Conditions.