We always do our best to make sure your order is with you in the shortest time possible. Occasionally, delays can happen, which are often beyond our control.
Please allow 10 business days (from the date of the “Your order has been sent” email) before contacting us about the whereabouts of your order. In some cases, we may need to lodge an investigation with New Zealand Post to find out where your parcel is. The investigation with New Zealand Post takes 5 business days to be completed so we ask you to be patient during this time.