Frequently Asked Questions
COVID19 Updates
Releases
- What time does a release product become available online?
- I cannot check out. The message says “Checkout technical error”. Help.
- My order has been cancelled after my payment was taken. Why?
- Do you sell limited release products online?
- Where do I go to keep track of the latest releases?
- What is your policy on Limited Release styles?
Shipping and Delivery
- Shipping Information
- How can I track my order?
- What countries do you deliver to?
- Do you offer express shipping or next day delivery?
- When will you dispatch my order?
- I didn’t receive my tracking number. Can you help?
Return and Refunds
- Return's Policy
- How do I return my online order?
- Refunds
- Exchanges
- I recently returned my order, but I haven’t received my refund yet.
- I believe I have a faulty item. What now?
Payment
- How can I pay?
- Web Security
- How can I use my promotional Code
- How will I know that you received my payment?
- I’ve already placed my order, but couldn’t apply my Promotional Code. Can you do it for me?
- Can I buy / use a Foot Locker gift card online?
In-Store Experience
- Can you tell me if my local Foot Locker store has the product I want?
- Can I layby in stores?
- I believe I have a faulty item. What now?
- What is your return policy for unworn merchandise bought in store?
- Can I return an item that was purchased in the US/Europe/Eastbay/Asia?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
Account and Order Details
Online Shopping
- What does it mean that my order was cancelled for suspicion of fraud?
- Why was my order cancelled?
- Does the website show your stock in real time?
- My order was cancelled for stock issues, but my size is still available!
- The product I received looks different from the image on the website!
- Can I pre-order an item if it hasn’t been released yet?