Frequently Asked Questions (NZ)
FAQ for Foot Locker New Zealand
COVID-19 Updates
Product Information
- The product I received looks different from the image on the website!
- Can I pre-order an item if it hasn’t been released yet?
- I saw a product on the website but now it’s gone. Help.
- What can I do if my size is not available?
- When are you getting new stock of a specific product?
- What time does a release product become available online?
Shipping and Delivery
- My item shows "Delivery attempted - rearrange delivery"
- Shipping Information
- How can I track my order?
- What countries do you deliver to?
- Do you offer express shipping or next day delivery?
- When will you dispatch my order?
Exchanges, Returns & Refunds
- Return's Policy
- How do I return my online order?
- Refunds
- Exchanges
- What is your return policy for unworn merchandise bought in store?
- I recently returned my order, but I haven’t received my refund yet.
Payment
Foot Locker Stores
Account and Order Details
Online orders
- What does it mean that my order was cancelled for suspicion of fraud?
- Why was my order cancelled?
- Does the website show your stock in real time?
- My order was cancelled for stock issues, but my size is still available!
- Can I place my order over the phone or through email?
- Can I add items or make changes to my order?