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  1. Foot Locker New Zealand
  2. Frequently Asked Questions
  3. Online Shopping

Online Shopping

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Questions and answers about shopping at footlocker.co.nz

  • What does it mean that my order was cancelled for suspicion of fraud?
  • Why was my order cancelled?
  • Does the website show your stock in real time?
  • My order was cancelled for stock issues, but my size is still available!
  • The product I received looks different from the image on the website!
  • Can I pre-order an item if it hasn’t been released yet?
  • I saw a product on the website but now it’s gone. Help.
  • What can I do if my size is not available?
  • When are you getting new stock of a specific product?
  • Can I place my order over the phone or through email?
  • Can I add items or make changes to my order?
  • How can I cancel my order?
  • How to place an order?
  • Why can't I add a product to the cart?
  • Are the prices the same online as in store?
  • Can I send an order as a gift?
  • I accidentally ordered from the US website. What now?
  • My order has been cancelled after my payment was taken. Why?
  • I did not receive an order confirmation email, was my order successful?
  • I cannot check out. The message says “Checkout technical error”. Help!
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