Web Security & Credit Card Security Code (CVV/CSC)
For our mutual security, Foot Locker Australia reserves the right to hold credit and debit card orders for verification.
How will I know that you received my payment?
We will receive your payment only after we have shipped your order and sent you the Shipping Confirmation email.
When you place an order from www.footlocker.com, a temporary authorisation hold is placed on your card to verify the authenticity of your chosen payment method. This hold does not mean payment has been received yet.
Why are multiple charges appearing on my debit/credit account?
These funds have not been deducted but are held within your account to ensure the order can be processed. This hold typically lasts from 3 - 7 calendar days, depending on your bank.
Your debit or credit card will not be charged until your order is shipped.
If your order is sent in multiple shipments (items may ship from a store, and/or our warehouse), separate authorisations and charges for each shipment may appear on your account.
My payment keeps getting declined!
As part of our security measures, our system automatically rejects payments if the inserted details don’t match the correct ones. Always be sure to double-check:
- The billing and payment information that you enter
- If there are sufficient funds in your account
- Whether you have to enter the 3- or 4-digit CVV/CSC code (if paying with my debit or credit card)
If the transaction continues to be declined, we recommend contacting your bank about the issue or trying a different payment method.