Shipping Basics

*Please note: standard delivery to remote areas may take up to 18 business days. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.).

We will send you an email with a tracking number once your order is on its way to you, which you can use to track your order here.
 

You can find delivery updates or information on delivery delays due to unforeseen circumstances on the Australia Post website here.
 

We do not offer express or next-day delivery.

At this time, we only send parcels within Australia from https://www.footlocker.com.au/

• Goods can be sent to a PO box or parcel locker.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice from Australia Post will be left at your address notifying you of pick-up arrangements.

AusPost will keep your parcel at the nearest post office for 10 working days.

Upon delivery, please inspect the packaging for damage. If the products appear damaged, please do not accept the shipment.

Unit numbers must be written in a consistent format using ‘/’

Correct: 3027/8 Westfield Southland, 1239 Nepean Highway, 3192 CHELTENHAM

Incorrect: 3027,8 Westfield Southland, 1239 Nepean Highway, 3192 CHELTENHAM

Australia Post will only deliver to a business address where the business name is listed. If you would like your item delivered to a business address, enter your:

1. Full name (first and surname) in the First Name field at checkout

    

2. Business name in the Last Name field at checkout

    

3. Other details in the relevant field,
   • E.g. Foot Locker, Level 1, 16 Terrace Place, Murarrie QLD 4172 should be entered into the remaining relevant fields

Yes, we offer our Click and Collect service.

More information on Click & Collect here.