Returns & Exchanges

The Foot Locker return policy is as follows:

• Be returned within 28 days of your purchase date (in-store purchases)/ delivery date (online orders)
• Be in its original condition
• Be unused
• Have all its original hang-tags attached
• Be in its original packaging (boxes and bags) in the condition you received it in

We will not accept a return if the goods show signs of damage, not the result of a manufacturing fault.

This applies to accidental, malicious, or other wearer related damages. Examples of accidental, malicious, and wearer related damage include, but are not limited to:

Signs of misuse, excessive wear or inappropriate care:

• Shoes washed by machine and/ or dried by excessive heat
• Cut marks on stitching, seams, or uppers
• Punctured airbags
• Abrasion/ scuffing damage
• External contamination
• Signs of extreme damage
• Knowingly purchase small fitting shoes
• Fabric has been stained
• Material decomposing due to prolonged dampness/ wetting

No returns are allowed on products won in the raffle and items that has been exchanged in stores.

This policy does not affect your statutory rights. Your satisfaction is our concern.

Returning is easy and fast but keep in mind that returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

How to Return:

As we will need to have your signature when refunding an item for all in-store and Locate purchases, you would need to head over to your nearest Foot Locker store in person.

You may take the item(s) you wish to return to any Foot Locker store along with the receipt and original card* used for the purchase. We cannot process a refund without the receipt. Our friendly Stripers in store will be more than willing to assist you with your refund.

*The card's last four digits will need to match the digits on the receipt. For payments made using mobile payment (i.e. Apple Pay), you will need to show the Device Account Number found on the mobile payment info page for our Stripers to verify it is the original payment method used for the purchase.

For payments made via debit/ credit card, you will be refunded via the original payment method.

For payments made via cash, you will receive your refund in cash for the same refund value.

For payments made using gift cards, you will receive your refund in a form of a gift card with the same refund value.

Please note that all in-store purchases, regardless of payment method, must be returned in store.

We want you to be satisfied with your shopping experience at Foot Locker. If you're not satisfied with the products you ordered online, you can return them to us free of charge! You can return your products via mail or in-store.

Please note that returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

No returns are allowed on products won in the raffle.

Return via Mail

We'll cover the cost of postage cost to return your item. You simply need to:

1. Complete the Online Return Form, ensuring all fields are accurate and complete.
2. Contact our Customer Care team and let them know you wish to make a return.
3. Our Customer Care team will then provide you with the return label from NZ Post. Please use this label for your returns.
4. Place the product in satchel or box. Seal well. Make sure you don't attach anything (like packaging tape) to the original shoe box, as this will void your return.
5. Affix the label to the outer carton. Take your item/s to any NZ Post outlet or post box. Alternatively, you can call 0800 268 7437 or go to their website to arrange a pick up from NZ Post.

Please be advised that we cannot assume responsibility if you combine items from different order numbers into a single return parcel. When returning items from various order numbers, it is crucial to pack them separately, ensuring one return box per order number.

Please allow 2 weeks for us to assess and process your return once received at our warehouse.

We will credit the refund to your original payment method and the processing time for the refund to appear in your account will vary according to the processing time of your bank.

Return via Store

Simply take the item(s) you wish to return to your nearest Foot Locker store along with the physical card used for the order and Tax Invoice we emailed you when you placed your order. Our friendly Stripers in-store will be happy to assist you. The refund for items returned in store will be credited via the original payment method, provided you've supplied your Tax Invoice and meet the return conditions. For purchases made with Afterpay, refunds will also be processed via the original payment method in store. 

If our team confirms that your return does not comply with our Returns Policy, the item(s) will be sent back to you and no refund will be triggered. In such a case, our Customer Care team will get in touch with you and provide the tracking number for the parcel.

Size does not fit as expected? No problem!

Just be mindful that the item(s) you are returning for an exchange has to be:

• Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
• Be in its original condition
• Be unused
• Have all its original hang-tags attached
• Be in its original packaging (boxes and bags) in the condition you received it in

Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction. Exchanged item cannot be returned for a refund as well.

No exchanges are available for the following:

• Products won in the raffle
• Afterpay online and in-store purchases*

*Only returns are allowed

I want to exchange my in-store/ online purchase

You have 28 days from the date of purchase (in-store purchase) / date of delivery (online order) to exchange the item(s). Simply head down to one of our stores with the item(s) you'd like to exchange and printed original receipt. Our friendly Stripers will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.

Please note that currently for online purchases, exchanges cannot be done via our warehouse. If you wish to exchange an item bought online, do head down to any of your local Foot Locker stores for an exchange.

In any case you don't wish to visit our stores for an exchange, you may choose to place a new order and send the unwanted item(s) back following our Return Policy. We will then issue a refund for your first order. Please remember that if you send the item back, it will be automatically processed as a return and this will be assessed for the refund process.

Unfortunately as different countries are using different register POS system, you will not be able to return or exchange an item that was bought in another country.

All returns and exchanges will have to be processed in the same country the purchase was made. Please reach out to the respective country's Customer Care team where you have purchased from for further assistance.

In-store and Online Purchases

Please head into your nearest Foot Locker store and our friendly Stripers will be more than happy to assess your item! We will need you to bring along your receipt and all the packaging to the store. Our friendly Stripers will then determine if your item is indeed faulty and will advise you on the next cause of action!