How can I track my order?
You will be able to check the status of your order in three ways:
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Shipping Confirmation Email
Click on the track and trace number that you find in the Shipping Confirmation email.
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Foot Locker website
Log in to your Foot Locker Account, go to My Account, and the Orders section to check your order details and shipping status.
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Courier website
Go to the tracking section of the courier’s website, and fill in your tracking number, which you can find in the Shipping Confirmation email:
New Zealand Post: https://www.nzpost.co.nz/tools/tracking
PLEASE NOTE:
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It may take a few days for tracking information to appear on the Track and Trace website. However, if no tracking information is visible after a few days, contact our Customer Care team via our chatbot, Flo.
Type in "Order Status" in the chat, and our chatbot will assist you and escalate the matter to our Customer Care agents should you require further assistance.
- You might therefore receive your order in multiple deliveries (at no extra charge). You will receive a delivery confirmation email for each sent package.
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I didn't receive my tracking number. How do I track my order?
Make sure to check the spam or junk folders in your email account (sometimes the email may end up there).
If no tracking information is available after this, contact our Customer Care team or start a chat with our chatbot, Flo, by typing in "Tracking Number Request" in the chat.