How does Click & Collect work?
Click & Collect allows you to buy an item online and have your order delivered to your preferred pick-up store. All you need to do is to choose your preferred store at the product page and follow the steps below:
1. Select your item.
2. Choose the "pick up in store" option.
3. Add your items to your cart and place an order with your credit or debit card.
4. Hold tight and check your emails. We'll send you a "ready for pick up" confirmation email when your order is ready.
5. Pick up your order at the store. Don’t forget to bring the following:
• Photo ID (Passport, driving license or Proof Of Age Card only) or your payment card; and
• Your "ready for pick up" confirmation email.
When will my order be ready?
Pick-up times may vary, but we try to complete your order as quickly as possible.
Generally, orders can be ready for pick up within 24 hours. Items shipped to some stores might take up to 8 business days to be available for pick up.
Before visiting us, please wait until you receive your "ready for pick up" or "Delivered to Store" confirmation email. Store hours may affect your pick-up date, so please check your email for the opening hours.
How long will you hold my order?
We will hold your order for up to 10 days from the date of your "ready for pick up" confirmation email. If you do not collect your order within that time period, we will cancel your order and provide a refund.
What payment methods do you accept for Click & Collect?
We only accept debit and credit card payment for Click & Collect orders. All payments are subject to completion of security verification.
What do I need to present to collect my order?
When collecting from store, please bring the following items with you:
1. Proof of Identity - For fraud prevention purposes, we are only able to release your order after seeing a form of photo ID (Passport, Driving license or Proof Of Age Card only) or your payment card.
2. Proof of Purchase - A copy of your "ready for pick up" confirmation email.
If you have opted for another person to collect the purchased goods on your behalf, they must present your proof of purchase and their own photo ID (Passport, Driving license or Proof Of Age Card only).
Returns & Exchanges
Do I have free returns?
Yes, you have 28 days of free returns from your collection date. Foot Locker’s Return Policy applies. Please refer to our return process here.
How do I make an exchange?
We do not allow exchanges. However, you may process a return and make a new purchase.
I believe I have a defective item. What now?
Please head into your nearest Foot Locker store and our friendly Stripers will be more than happy to assess your item!
We will need you to bring along your receipt and all packaging for the affected product to the store. Our Stripers will then determine if your item is indeed faulty and will advise you on the next course of action.
Store
Can I switch the store I collect from after placing my order?
We are not able to make changes to the pick up location after your order has been placed.
I am unable to pick up at the store I selected, can I ship the order to my home address instead?
The store is unable to ship the item to other location. Please also note that if you do not collect your order within 10 days from the date of your "ready for pick up" confirmation email, we will cancel your order and provide a refund..
Your Privacy
We are committed to protecting the privacy of your personal information. Our Customers Privacy Statement and Click & Collect Privacy Notice outline how we manage your personal information.
Click & Collect Privacy Notice
We collect the personal information you give us to provide you products and services. When you make a Click & Collect order, we need your personal information to complete the transaction and provide your products to you, including by verifying your identity or the identity of any individual you authorise to collect your order. We will usually collect full name, phone number, email, and address. When attending our store to collect the order, we also request photo ID to verify identity and may use images from our store cameras which operate 24/7 for store security and loss prevention.
If you do not provide this information, we may be unable to accept your order or provide your products to you through ‘Click & Collect’ facility at our stores.
We may share your personal information with third parties we have engaged to help us provide products and services to you. Personal information shared with our partner may be handled or stored overseas.