How do I return my purchase?
You can return your purchases by the listed methods in the table below:
Return In-Store |
Return Via Mail |
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Returned/exchanged items must be returned in their original boxes and bags and must include all the original hang-tags. The items must comply with our Return Policy.
Do note that your signature is required for all In-Store Purchase and Locate Order refunds. You will need to head to your nearest Foot Locker store in person.
Please note that any FLX points earned from the purchased item(s) will be deducted upon return confirmation, which may result in a negative points balance.
All in-store purchases, regardless of payment method, must be returned In-Store.
How do I return In-Store?
Take the item(s) you wish to return to any Foot Locker store along with the original card used for the purchase and proof of the purchase.
Proof of Purchase | |
In-Store Purchase/Locate Order |
Online/Click & Collect Orders |
Receipt |
Order Confirmation Email |
From there, our friendly Stripers in-store will be happy to assist you.
We will credit the refund to your original payment method. The processing time for the refund to appear in your account will vary depending on the processing time of your bank.
- For payments made via cash, you will receive your refund in cash for the same refund value.
- For payments made using gift cards, you will receive your refund in the form of a gift card with the same refund value.
*The card's last four digits will need to match the digits on the receipt. For payments made using mobile payment (i.e. Apple Pay), you will need to show the Device Account Number found on the mobile payment info page for our Stripers to verify it is the original payment method used for the purchase.
How do I return via mail?
Return via Mail
Please note: A $10 Return Handling Fee applies for change of mind returns sent via post using our return portal. Refer to our Return Charges for more information.
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Register your return through the Ready Returns Portal (only for delivered items). A return label will be generated with a tracking number. The tracking number can be used to track your return via Australia Post.
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Print or show a copy of your return label to your local Post Office team for assistance.
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Pack the product with the packing slip. Do not attach anything to the original shoe box (like packaging tape), as this will void your return.
- Drop the parcel at any Australia Post outlet or post box. It takes between 5-7 working days for the parcel to arrive at our warehouse.
Please be advised that we cannot assume responsibility if you combine items from different order numbers into a single return parcel. When returning items from various order numbers, it is crucial to pack them separately, ensuring one return box per order number.
Please allow up to 10 business days for processing once your return reaches our warehouse. After processing your refund, a refund confirmation email will be sent.
Please note that any FLX points earned from purchasing this item will be deducted, which may result in a negative points balance.
We will credit the refund to your original payment method. The processing time for the refund to appear in your account will vary depending on the processing time of your bank.
How do I exchange my purchase?
Take the item(s) you wish to exchange to any Foot Locker store along with the original card used for the purchase and proof of the purchase.
Proof of Purchase | |
In-Store Purchase/Locate Order |
Online/Click & Collect Orders |
Receipt |
Order Confirmation Email |
From there, our friendly Stripers in-store will be happy to assist you.
Exchanged items must be returned in their original boxes and bags and must include all the original hang-tags. The items must comply with our Return Policy.
A top-up will be required if the exchanged item costs more.
Do note that exchanges can only be done once. We will not accept previously exchanged items to be exchanged again.
No exchanges are available for the following:
- Products won in the raffle*
- Afterpay online and in-store purchases*
- PayPal online purchases*
- ZipPay in-store purchases*
*Only returns are allowed
Please note that for online purchases, exchanges cannot be done via our warehouse. If you wish to exchange an item purchased online, you will have to head to a Foot Locker store to do so.