I lost my receipt. Can I still return my purchase?
Unfortunately, that is not possible. We always require proof of purchase and will not accept returns without it. Please store your receipt from the purchase carefully, as it is needed should you decide to return or exchange your purchase. We will not be able to assist you without it.
* Yes, even in the case of Foot Locker exclusive products.
What happens if my return is not accepted?
If our team confirms that your return does not comply with our Returns Policy, the item(s) will be sent back to you, and no refund will be triggered. In such a case, our Customer Care team will reach out and provide the tracking number for the parcel.
Can I return/exchange an item that was purchased in another country?
Unfortunately, that is not possible, as different countries use different register POS systems, you will not be able to return or exchange an item bought in another country.
All returns and exchanges must be processed in the same country as the purchase. For further assistance, contact the respective country's Foot Locker Customer Care team.