Refunds
When you return an item, we are committed to refunding you the purchase price as soon as possible!
Returns via Mail
Please allow up to 10 business days for us to assess and process your return once we have received your item(s) at our warehouse. The refund may take additional time to appear in your account.
Refund will include:
- Cost of the Returned Items
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Outbound Shipping Charges (Full Return Only - All items in the same purchase returned)
Partial returns will not have shipping charges refunded.
If your returned item(s) qualify for the Return Handling Fee, this $10 fee will be deducted from the refund amount due to you.
We will credit the refund to your original payment method. Please note that the exact timeframe for the refund to reflect in your bank account may vary, as it depends on your bank’s processing time.
Foot Locker will not accept any Returns via Mail that are unregistered through the Ready Returns Portal and thus will not be refunded.
Returns via Store
Take the item(s) you wish to return to any Foot Locker store along with the original card used for the purchase and proof of the purchase.
Proof of Purchase | |
In-Store Purchase/Locate Order |
Online/Click & Collect Orders |
Receipt |
Tax Invoice emailed to you when the order was placed. |
Please note that the exact timeframe for the refund to reflect in your bank account may vary, as it depends on your bank’s processing time.
*The card's last four digits will need to match the digits on the receipt. For payments made using mobile payment (i.e. Apple Pay), you will need to show the Device Account Number found on the mobile payment info page for our Stripers to verify it is the original payment method used for the purchase.
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How long do I have to wait for my refund?
Once your return is approved, we'll send you a Refund Confirmation email. Your refund is issued on the same day it is approved.
If you want to check on your returns or if you have not received your refund after 10 business days, refer to the table below:
Refund Not Received |
Check if Return has been Received |
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If you still have not received your refund after 10 business days, contact your bank and our Customer Care team for assistance.
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To check whether your return has been received, you can contact our Customer Care team to check the status of your return. |