Ready Returns Portal

For all via mail returns, you will need to register your return on the Ready Returns Portal.

How to use the Ready Returns Portal

1. Register your return via the Ready Returns Portal. You will need your Order Number and the Email Address linked to the purchase to register your return. You may only register your return for items that have been delivered.              

   

    

2. Select the item you wish to return and click Return Item(s). 

   

    

3. Select the reason for your return and click Next. This needs to be done for each item being returned.                                 

   

   
    

4. Fill in the Return Confirmation page and click Save.                        

   

    

5. Check that all keyed information is correct and click Submit to submit your return request. 

   

    

6. Once your return registration is confirmed, you will be able to print out your pre-paid return label and return packing slip. If you do not have a printer, head to an Australia Post Office and show them a copy of the label on your phone. The AusPost team will be able to assist you in printing out the labels.                                                    

   

   
    

7. You may email the packing slip to yourself to keep a copy of the tracking number for your returns.

For any issues registering your return via the portal, please share details and a screenshot of the issue you are facing when contacting our Customer Care team.