Return Policy
The Foot Locker return policy is that returned products must:
|
For hygiene reasons, the following items are non-refundable and cannot be exchanged, unless they are faulty:
- Socks
- Underwear (including Sports Bras)
- Swimwear
We will not accept returns if the goods show signs of damage, misuse, excessive wear, or inappropriate care that are not the result of a manufacturing fault.
Examples include:
- Shoes washed by machine and/or dried by excessive heat
- Cut marks on stitching, seams, or uppers
- Punctured airbags
- Abrasion/scuffing damage
- External contamination
- Signs of extreme damage
- Knowing purchases of small-fitting shoes
- Fabric has been stained
- Material decomposing due to prolonged dampness/ wetting
No returns are allowed on items that have been exchanged in stores.
This policy does not affect your statutory rights. Your satisfaction is our concern.
If your returned products do not meet our Returns Policy, you may incur additional costs. In such cases, the items will be sent back to you, and no refund will be processed.
Return Handling Fee
Return Handling Fee of AUD10 applies for any change of mind returns sent via post using our return portal. This fee will be deducted from any refund amount due to you.
Exemptions from the Return Handling Fee:
The Return Handling Fee will not apply in the following circumstances:
- Products that are faulty, damaged, or not as described at the time of delivery
- Products returned due to an error on our part
- Products subject to mandatory consumer guarantees under the Australian Consumer Law that cannot be fulfilled
- Products recalled by us and/or the manufacturer
Please refer to the table below for your reference.
| Description | Shipping Refundable | Return Handling Fee Applicable |
| Item doesn’t fit (too big or too small) | Yes, if full order returned | Yes |
| Wrong Item Ordered | Yes, if full order returned | Yes |
| Unwanted Item/Changed My Mind | Yes, if full order returned | Yes |
| Wrong Item Shipped | Yes | No |
| Item Not As Described/Pictured | Yes | No |
| Defective/Damaged/Poor Quality | Yes | No |
| Item Recalled | Yes | No |
The Return Handling Fee will be charged per return label generated and dependent on the return reason being processed.
When processing returns on the Ready Returns Portal, please choose the most appropriate reason for return.
For multiple item returns due to various reasons:
A return email will be sent to notify you of the return charges.