What is EQL?
We've partnered with EQL for our online raffles. We use it to manage the launches of unique and limited-quantity products. EQL prevents our sites from crashing, slows down bots, and delivers a launch that is fair.
We believe that everyone should have a fair chance of getting their hands on the products they love, that’s why we’ve built fairness in.
This means that:
- Only humans can enter raffles: Every entry goes through a multi-step security verification process that confirms you are a human.
- One entry per person: Entries are deduplicated against unique identification tags.
- Launches are always secure: We use best-in-class security protocols to make sure your information is always safe and secure.
- It should be simple to enter: Once you have a verified EQL account, entering becomes a breeze.
How to enter a raffle?
Entering a draw is simple!
- Go to the EQL powered raffle form.
- Create an EQL account.
- Provide shipping and payment details.
- Verify your entry.
- Submit.
Your entry is now registered in the raffle! Only one entry is allowed per person for each raffle to ensure that it is a fair draw.
Please note that we will need you to verify your card via your bank using 3D secure to ensure that you are the real card holder. This process ensures that the card is not stolen, or fraudulent activity hasn’t occurred on it previously. We also require your card details so that we can immediately process your order should you win the raffle for a smooth and quick transaction. Shipping is included in the total purchase price. You are only charged if you are successfully selected as a winner at the close of the raffle.
Be sure to check our social media page to stay updated on the latest available raffle!
Can I withdraw from the raffle if I change my mind?
Yes, but only if the raffle has not closed. Head back to the launch page and you should see a red button that says 'Cancel my Entry'. Click that and you’re now out of the draw. You will not be charged should you decide to withdraw from the raffle.
If you do win the raffle and decide to withdraw, that is not possible. Verified entries are binding. Once an entry is confirmed, it means that you agree to purchase the product should you win (as per the terms and conditions). Once a win is allocated to a successful raffle entrant the product is no longer available for other customers to buy.
How do I know if I have won?
We raffle products with huge demand. We’re talking thousands of people trying to score a very limited supply of product. If supply met demand, the product wouldn’t be so popular.
Win or lose, you will be alerted via sms and email after the raffle has closed on the outcome.
If you've won the raffle, you will also be receiving an additional email with your invoice for the item. Your item will be processed as an online order, which means that we will be shipping it to you. Once we have shipped out your item, you'll receive another one with your tracking number.
I've entered an incorrect address for my raffle entry!
Good news! You're still able to make changes to the address on your own before the raffle is closed. To do so, simply log into your EQL account and update it. We recommend double checking your address when entering the raffle to ensure you'll receive your winnings to the correct address.
Unfortunately we are unable to assist with address changes once you have received the winner confirmation email.
Can I return/ exchange a raffle item I have won?
Congrats on winning the raffle! Unfortunately no returns or exchanges are allowed for items won in our raffle as they are considered high heat products.
Issues on the EQL website
If you have any enquiries or are facing issues on the EQL website such as payment error, please contact the EQL team for assistance.
For more help on issues on the EQL platform, visit the FAQs on their website.