Can I cancel, add, or remove items from my order?
Cancellation |
Add or Remove Item |
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You can cancel an order immediately after placing it, click Cancel Order after checkout. You can do this within 1 hour of placing your order.
You will receive a Order Cancellation email to confirm the cancellation has been succesful. |
Making changes, adding or removing items, after placing your orders is not possible.
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Online Orders, excluding Click & Collect Orders, may also be cancelled within 1 hour of placing your order here.
For Click & Collect Orders or for further assistance cancelling your order, you can message our chatbot, Flo, at the bottom right or reach out to our Customer Care team.
Can I collect my online order from a Foot Locker store?
Yes! You can now use our Click & Collect service. Find more details here.
Can I change the delivery address of my order?
Once an order is placed, it is no longer possible to change the order details.
Please cancel your order and reorder with the correct details. For further assistance cancelling your order, you can message our chatbot, Flo, at the bottom right, who can escalate this to our Customer Care team.