I didn't receive an email to confirm my order! Was it successful?
Please check your spam or junk folders in your email account to see if our message is there. Sometimes, email providers filter our automated emails into these folders instead of your inbox.
Within 24 hours of placing an order, you will receive an Order Confirmation email. Once we have processed your order, you will also receive a Shipping Confirmation email.
Why was my order cancelled?
As there was no charge, the pre-authorisation hold for the order will be released.
Please note that the exact timeframe for the hold to be released and reflected in your bank account may vary, as it depends on your bank's processing time.
My order was cancelled for stock issues but my size is still available!
We understand how this might be confusing! We update our website as frequently as possible. However, due to the high volume of orders we receive, our stock situation changes so quickly that we are unable to show real-time stock levels.
On the bright side, popular products are usually quickly restocked: the website reflects this by displaying all the sizes as available again.
Be sure to keep an eye out for our call-outs on new releases and restocks on our social media page!
What does it mean that my order was cancelled for suspicion of fraud?
If your order was cancelled due to suspected fraud, it usually means there were inconsistencies between your billing and shipping details. This could be due to typing errors, misspellings, or using card details that do not match the information provided.
If the system is unable to verify your details, your order will be automatically cancelled.
Please double-check your details carefully before placing a new order, or try using a different card or payment method.
Since the verification process is automated, we are unable to let you know the exact reason for this type of cancellation.