Can I place my order over the phone or through email?
We are unable to accept orders by phone or email due to our mutual security policy. Please place your order through our online shop or physical store.
Are the prices the same online as in-store?
We strive to maintain consistent prices across our stores and online. Occasionally, our pricing may be slightly different due to special promotions or markdowns that are only available when purchasing online or in-store.
Does the website show real-time stock availability?
Unfortunately, the answer is no.
We regularly update our website. However, due to high order volumes, stock levels change rapidly, and we can't display real-time availability.
To ensure you get your desired size, please order only if it shows as “In stock” or visit your nearest store.
Unable to check out / add a product to my cart.
If you cannot add a product to your cart or see "Checkout Technical Error" when you try to check out, the item or size may be sold out.
Due to high demand, stock levels can change quickly, especially for popular items, and the website may not always reflect the latest availability in real-time.
If you are encountering this issue, please try purchasing the item again later, or visit one of our stores!
- Date of the incident
- Issue details
- Product model
- Product colour
- Product size
-
Product URL