How does Click & Collect work?
Click & Collect allows you to buy online and pick up your order at your preferred store.
To use Click & Collect, follow these steps:
Choose your item and size.
Select the "Pick Up in Store" option and then "Show Nearby Stores" to find your preferred store.
Add to cart and place an order with your credit or debit card.
Wait for the "Ready for Pick Up" confirmation email when your order is ready.
Collect your order from the store. Please bring these 2 items:
Photo ID (Passport, driving license, or Kiwi Access Card only) or your payment card.
- Your "Ready for Pick Up" confirmation email.
We only accept debit and credit card payments for Click & Collect orders. All payments are subject to completion of security verification.
When will my order be ready?
Pick-up times may vary, but we strive to complete your order as quickly as possible.
Generally, orders can be ready for pick up within 24 hours, although items sent to some stores may take up to 5 business days.
Before visiting us, please wait until you receive your "Ready for Pick Up" or "Delivered to Store" confirmation email. Do check your email for store opening hours, as they may affect pick-up times.
Your order will be held for up to 10 days from the date of your "Ready for Pick Up" confirmation email. If you do not collect your order within that time period, we will cancel your order and provide a refund.
Your Privacy
We are committed to protecting the privacy of your personal information. Our Customers Privacy Statement and Click & Collect Privacy Notice outline how we manage your personal information.
Click & Collect Privacy Notice
We collect the personal information you provide to deliver products and services to you. For Click & Collect orders, we use your details to process the transaction and verify your identity or that of an authorised collector. This typically includes your full name, phone number, email, and address. When collecting your order, we also request Photo ID and may use images from our store cameras, which operate 24/7 for security and loss prevention.
If you do not provide this information, we may be unable to accept your order or provide your products to you through the ‘Click & Collect’ facility at our stores.