I think my Locate order has been lost in transit. What now?
If you have not received your Locate order, please allow up to 5 working days from the date of the “Your order has been sent” email before contacting us about the whereabouts of your order.
We may need to lodge an investigation with New Zealand Post regarding the delivery of the item. The investigation with New Zealand Post will take up to 5 working days to complete.
We appreciate your patience during this time.
Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
My Locate order has been Returned to Sender. What now?
Unfortunately, we are unable to resend your order after it has been Returned to Sender.
You will need to visit any Foot Locker store in New Zealand, where our friendly in-store Stripers will assist you with the refund.
Do bring along your receipt and the original card* used for the purchase to process your refund.
*The card's last four digits will need to match the digits on the receipt. For payments made using mobile payment (i.e. Apple Pay), you will need to show the Device Account Number found on the mobile payment information page for our Stripers to verify it is the original payment method used for the purchase.